Shipping Policy

Last updated on April 28, 2021.

Zends is the administrator of zendsapparel.wixsite.com/website. By submitting an order through this Website, you will be agreeing to the terms beneath. These are given to guarantee that both parties know of and agree upon these terms to mutually protect and set expectations on our service.

1. General
We attempt to keep up precise stock counts on our site, however, every now and then there might be a stock error and we will not satisfy all your items at the time of purchase. On this occasion, we will fulfill the available items to you, and contact you about whether you would like to wait for restocking of the back ordered product or if you would prefer for us to process a refund.

2. Shipping Costs
We offer a $2 flat shipping rate in the United States. For international shipping, we offer a flat rate shipping of $7. Purchases over $75 will be eligible for free shipping.

This payment will be collected with the purchase.

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3. Delivery Terms

• 3.1 Transit Time Domestically

  • As a rule, domestic shipments are in transit for 2 - 7 days.

• 3.2 Transit time Internationally

  • In general, orders delivered domestically are in transit for 4 - 22 days. This differs greatly depending on the courier you have chosen. We can offer more explicit estimates when you are choosing your courier at the checkout.

• 3.3 Dispatch Time

  • Orders are typically dispatched within 2 business days after placing an order. Our stockroom works on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these cases, we find ways to guarantee shipment delays will be kept to a minimum.

• 3.4 Change Of Delivery Address

  • We can change the address at any time before the order has been dispatched.

• 3.5 P.O. Box Shipping

  • Zends will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

• 3.6 Military Address Shipping

  • We can deliver to military tends to utilize USPS. We are unable to offer this service using courier services.

• 3.7 Items Out Of Stock

  • If an item is unavailable, we will dispatch the in-stock items promptly and send the remaining items once they get back to stock. You will be notified about the out-of-stock item via email.

• 3.8 Delivery Time Exceeded

  • If the delivery time has exceeded the determined time, please contact us so we can direct an investigation.

4. Tracking Notifications
Upon dispatch, clients will get a tracking link via email if they wish to track the progress of their shipment. This will be based on the most recent updates available from the shipping provider.

5. Parcels Damaged In Transit
If you discover a package is harmed in transit, reject the parcel from the dispatch and contact our customer service. On the off chance that the parcel has been delivered without your presence, please contact customer service with the following stages.

6. Obligations and Taxes

• 6.1 Sales Tax

  • Sales tax has already been applied to the price of the goods as displayed on the website.

• 6.2 Import Duties and Taxes

  • Import obligations and assessments for global shipments will be paid ahead of time, with no extra expenses upon arrival to your designated country.

7. Cancellations
We can accept cancellations at any time before the shipment is dispatched. If the order has already been dispatched, please refer to our return and refund policy.

8. Insurance
Packages are insured for misfortune and harm up to the worth as expressed by the dispatch.

• 8.1 Process for parcel damaged in-transit

  • We will handle a refund or replacement when the dispatch has finished their examination of the case.

• 8.2 Process for package lost in transit

  • We will handle a refund or replacement when the dispatch has finished their examination to determine if the bundle was lost during transit.

9. Client support
For all client support inquiries, kindly email us at zends.support@gmail.com.